Privacy Policy

At Simply First Aid Training Limited we are committed to protecting your privacy. When you interact with us by phone, mail or online, we sometimes receive personal information about you. This page, together with our website terms and conditions, tells you about how we collect, use and store your personal information.

Please read this policy carefully to understand how we collect, use and store your personal data.
If you have any queries about our privacy policy, please email Matthew Green, at [email protected]

What this policy takes into account

Our privacy policy takes into account several legal instruments, including:
the Data Protection Act 1998
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by The Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011
Directive 2009/136/EC of 25 November 2009 (“The European Union Cookie Directive”).

How we collect information about you

We may collect information about you whenever you interact with us. For example, when you register for our services, contact us via our contact form, ask about our courses, book on a course, or otherwise give us any other personal information.

We may also receive information about you from third parties – but only if you’ve given them permission to share your information.

What information we collect

When you interact with us, we may collect names, addresses, email addresses, telephone numbers, dates of birth and relevant medical information. We do not use cookies to collect this type of information.

How we use your information

We will use your information to:
give you information or services you have requested
keep you in touch with our new course by sending you updates, certification renewals and marketing communications

How we protect your personal information
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.

Website cookies and how we use them

Cookies are small pieces of information that websites send to your computer and store on your hard drive. They are not software – they can’t be programmed or carry computer viruses. Cookies allow us to recognise your computer when you next visit our website, but they don’t tell us who you are.

If you use our website, we will assume you consent to us storing and retrieving cookies, unless you have set your internet browser to stop cookies from being saved on your computer.

The European Union Cookie Directive, which came into effect under UK law on the 26 May 2011, states that websites need informed consent from their users before they can store or retrieve cookies on your computer. Until technology develops, the best way for us to get that consent is by letting you know here where we use cookies.

We use cookies to
monitor how people use our site so we can improve any problem areas.
enhance our website with information from other websites, for example YouTube videos and Google Maps. We work hard with these websites to ensure they use cookies appropriately, but – because third party websites set their own cookies – we don’t have direct control over how they use them. However, you can manually block these cookies using your internet browser.

Disabling cookies
You can manually delete old cookies, and stop cookies from being saved on your hard drive in future – find out more on the All About Cookies website. However, disabling cookies may stop you from fully using all our website services.
We use cookies on these areas of our website:
On the website generally
Online forms

We use Google Analytics to understand how people use our website so we can make it more effective. Google Analytics collects anonymous information about what people do on our website, where they’ve come from, and whether they’ve completed any tasks on the site, for example, signing up to volunteer or donating. Google Analytics tracks this information using cookies and JavaScript code.

If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email [email protected]

How to change the personal information we hold about you
If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible.
Email [email protected]
Or call us on +44 7500 093 353.

Our privacy policy may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.